- Getting Started
- I ran into a problem, how do I request help?
I ran into a problem, how do I request help?
If you have any questions or run into any issues, the fastest way to get help is through our Help page or by emailing firstname.lastname@example.org (for instance if you have a screenshot of a problem you want to send in).
A few notes for fastest support
· If you're having trouble with the Toolbar, please click the Megaphone icon () near the right end. This will open up the help form and it includes extra logging information from the Toolbar in the report which may help us determine what caused the problem.
· If your students can't receive external emails and they submit support requests, please have them include a teacher email address we can reply to.
· If teachers are submitting a request on behalf of a student, please ask them to include the student's email address to aid us in finding the correct account when researching the issue.